CatHelp-Online :: Forums

(I looked for a "Contact Us" area, but don't see one, so hope a post is OK!)

I registered about 6 months ago, and when I signed on, thewebsite immed. recognized me. However, I'm having a problem logging in now.
I know I'm using the right screen name, as I looked at previous postings (Sun & Star's Mom), and thought I remembered my password, but am getting the "error" message. I tried setting up a new password, but it's telling me "Sorry, you're registered to a different email address." ?
Should I just start all over?
Janet

Janet, I suspect it is a syntax error with the ampersand in the username. We had this problem before....Jason had to code the fix, and when we moved servers a few weeks ago, that code may have been inadvertently omitted.

In the immediate sense, you may re-register a new username and password,....don't use an ampersand ("&") in your username this time. We can consider this a temporary username for you until Jason can have a chance to address it and correct it. At that time, I'm sure he will restore your original username for you. (will notify you when situation is fixed)

I'm sorry for the inconvenience. Will get this resolved as soon as possible.

try again, i made some changes.